Returns & Refunds Policy
Last updated: July 22, 2026
✨ 14-Day Guarantee: If you are not satisfied with your purchase, you may return eligible items within 14 days of delivery for a full refund or replacement.
1. Return Eligibility
To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- It must be in its original packaging with all tags and seals intact.
- Proof of purchase (Order Number or Receipt) is required.
2. Non-Returnable Items
Certain types of goods cannot be returned for hygiene and security reasons:
- Perishable goods (food, flowers, etc.)
- Personal care and hygiene products
- Digital downloads or gift cards
3. How to Initiate a Return
- Contact our Customer Support via the Contact Us page or reply to your WhatsApp confirmation message.
- Provide your Order Number (#GHR-XXXX) and photographs of the product/packaging.
- Our team will issue a Return Authorization Code and dispatch a courier pickup or provide return shipping instructions.
4. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back via your original payment method (JazzCash, EasyPaisa, Bank Transfer, or Stripe) within 3-5 business days.